Privacy Policy

Ginger Healthcare Private Limited (hereafter referred to as “GHPL”) values your privacy and is committed to protecting the personal information of our patients and clients with the highest level of security and confidentiality. This policy outlines our practices for gathering, using, maintaining, protecting, and disclosing your personal information.

1. Information Collection

  • Medical Information: GHPL collects medical information solely for providing assistance with healthcare services, including consultations, medical opinions, and estimates from our healthcare partners.
  • Personal Identifiable Information (PII): We collect PII (such as name, contact information, nationality, etc.) when you fill out contact forms, call, message, or subscribe through our website.
  • Financial Information: If you choose to use paid services, financial information (credit/debit card or other payment details) is securely processed by our payment gateway partner, Razorpay. GHPL and its employees do not have access to your financial information.

2. Use of Information

  • For Medical Coordination: Medical data is shared only with trusted doctors and coordinating staff within reputable hospitals and service partners to facilitate consultations, medical opinions, and estimates. GHPL will not share medical information with any other person or organization unless it is for the intended healthcare purposes.
  • Communication: By contacting GHPL or filling out a form on our website, you consent to allow us to reach out via email, phone, or message to provide requested services. You may opt out of communications by notifying us, and we will immediately honor your request.
  • Improvement of Services: Aggregated, anonymized data may be used to understand patient needs, improve our service offerings, and analyze usage trends.

3. Data Security

  • Medical Records and Reports: We employ rigorous security measures to protect your medical data. Our data protection methods include encryption, access control, and regular audits. Information is shared strictly on a need-to-know basis with hospital partners.
  • Financial Data: Payment transactions are securely managed by Razorpay, an established payment gateway. GHPL does not store or access credit card, debit card, or other payment information. Razorpay adheres to PCI DSS standards to ensure the secure handling of payment information.
  • Access and Authorization: Only authorized personnel have access to patient information. Our staff is trained on confidentiality protocols to ensure your data is secure and handled responsibly.

4. Third-Party Data Sharing

  • GHPL does not sell, trade, or otherwise transfer to outside parties any personally identifiable information or medical information, except to fulfill the services you request, such as consulting with medical experts or hospitals.
  • We may, however, share non-personally identifiable visitor information with trusted third parties to help us analyze website usage or improve our services, but this data does not include any personal or medical information.

5. User Rights

  • Access and Correction: You have the right to access and update the personal information we hold about you. If you need assistance in making changes, please contact us.
  • Data Retention: GHPL retains your information only as long as necessary for the purposes stated in this policy or as required by law. Upon completion of your medical services, you may request that your information be deleted from our records.
  • Right to Restrict: If you prefer that any part of your medical report or personal information is kept exclusively with GHPL, you may state this at the time of sharing, and we will honor your request.

6. Cookies and Tracking

  • Our website uses cookies to improve user experience, analyze traffic, and understand how visitors interact with our site. Cookies are small files stored on your device, which allow us to remember your preferences and provide tailored content.
  • You can choose to accept or decline cookies through your browser settings. Disabling cookies may affect certain functionalities of our website.

7. Policy Changes

GHPL reserves the right to update this privacy policy at any time. Changes will be posted on this page, and we encourage users to review this page regularly to stay informed of any modifications. Continued use of our services after changes implies acceptance of the updated policy.

8. Contact Us

If you have any questions regarding this policy or wish to exercise your privacy rights, please contact us at contact@ghealth121.com or +91 8099889411

This policy was last updated on 25-10-2024.